Company Name Hewlett Packard Enterprise
Job Role : Field Technical Support Consultant-1607203
Job Description :
Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
Integrate technical knowledge and business understanding to create solutions for customers.
Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
Participate in Customer Expectation management as part of escalation process.
Build relationship with management in assigned accounts.
Sets expectations with customers based on defined parameters deliver to a limited number of small-medium assigned accounts. Impact through the accuracy and quality of the services provided on limited account or systems assignment. Able to set expectations with customers based on defined parameters. Participate as active member in teams.
Education Qualification :
Should have completed BE/ BTech in Electronics Communication/Electrical/Computer Science* (2010 pass out and earlier are not eligible for this position)
Experience Required:
Should have a minimum of 1 to 48 months experience in handling enterprise hardware ( Servers/Storage/networking).
Should have experience in break-fix and installation support of Enterprise hardware ( Servers/Storage/Networking).
Should have thorough knowledge of RAID concepts, Deployment of Operating Systems ( Linux/HP-UX/Windows) and knowledge of management tools such as HPE System Insights manager and excellent hardware repair/troubleshooting skills.
Should be willing to work as part of “Customer Field Engineer” team, handling and troubleshooting hardware problems on field (Customer Premises.
Should be willing to work on a 24x7 model roaster schedule which includes travelling to customer location at odd hours.
Should be strong in engineering basics.
Should have good communication and customer handling skills.
Job Location : India-Tamil Nadu-Chennai
Travel - No
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